High Performance Training

Principles of High Performance

• Traditional vs. High Performance Paradigms
• Characteristic of High Performance
• Building Trust
• High Performance Tools and Plans

High Performance Leadership

• Principles of Leadership
• Practices of Empowering Leaders
• The Five Leadership Roles
• Leadership Practices: A Self-Assessment
• Personal Productivity
• Fundamentals of High Performance Teams
• Performance Expectations
• Empowering Others for Success

Developing High Performance Teams

• Fundamentals of High Performance Teams
• The Team Charter
• Effective Meetings
• Customer Focus
• Managing the Process
• Team Member Roles & Responsibilities
• Setting Goals & Keeping Score

Skills for High Performance Teamwork

• Basic Communication
• Giving & Receiving Feedback
• Group Dynamics
• Team Decision Making
• Team Problem Solving
• Conflict Resolution
• Time Management

Emotional Intelligence

• The Integrity Model
• Conquer Your Key Moments
• Embrace Reality
• Exercise Responsibility
• Clarify Your Vision
• Define Your Purpose
• Act With Integrity
• Value Who You Are

The Trust Factor

• The Trust Imperative
• Collusion
• A Change of Heart
• Face–to-Face Communication
• Interpersonal Dialogue: Core Principles
• Interpersonal Dialogue: The Steps
• Harnessing Harmful Behavior
• Strengthening Our Relationships

Assessing Your Organization for High Performance

• The Transformation Model
• Current Strategy
• Business Environment
• Current Strategy
• Core Process
• Structure
• Systems
• Culture
• Opportunities & Plans

Developing a High Performance Strategy

• Overview of Strategy
• Analyzing Your Business Environment
• Forecasting the Future
• Creating a Core Ideology
• Defining Your Strategic Direction
• Defining Your Competitive Advantage
• Setting Goals
• Creating a Master Plan

Principles of Partnership Selling

• Partnering
• Value Profiling
• Developing Benefits
• Presenting Solutions
• Handling Objections
• Closing
• Putting It All Together
• Pre-Work
• Action Plan

Core Skills

• Goal Setting and Planning
• Leveraging Time
• Communication
• Negotiation
• Teamwork
• Pre-work
• Action Plan

Positive Impact

• Attitude
• Personal Accountability
• Balance
• Change
• Productivity
• Communication
• Leadership Opportunities

Career Builder

• Building Trust
• Creating Teams
• Face-to-Face
• Effective Meetings
• Emotional Excellence
• Taking Responsibility
• Conflict Resolution
• Empowering Employees
• Setting Performance Expectations
• Time Management
• Team Decisions
• Wining Relationships